Travel Insurance Privacy Policy
This policy explains what personal information we collect when you buy travel insurance, why we need it, who we share it with, and what rights you have over it. It sits alongside our main website privacy policy and takes precedence wherever travel insurance is concerned.
1. What we collect
Identity and contact details: your title, full name, date of birth, gender, marital status, occupation, email address and telephone number.
Address details: your residential address and state of residence.
Travel document details: your passport number, its expiry date, and an image of your passport data page.
Trip details: your destination, travel dates, number of travellers and nationality.
Next-of-kin details: their name, relationship to you, telephone number and address. Please make sure they know you have given us these details.
Transaction details: the reference, amount and status of your payment. We never receive or store your full card number.
2. Why we need it
We collect this information for one primary purpose: to arrange your insurance policy. The Insurer requires each of the items listed above before it will issue cover, and a policy cannot be issued without them.
We also use your information to send your certificate and policy documents, to respond to your enquiries, to support you if you need to claim, and to meet our legal, regulatory and accounting obligations.
The lawful bases we rely on are the performance of our contract with you, compliance with our legal obligations, and our legitimate interest in operating and improving the service.
3. Who we share it with
Our underwriting partner. The details you provide are passed to the licensed insurance provider that issues your policy. Without this, cover cannot be arranged.
Our payment provider. Payment details are handled directly by a licensed payment processor. We receive only the transaction outcome.
Professional advisers and regulators, where we are required to disclose information by law, by a court, or by a regulator.
We do not sell your personal information, and we do not share it for third-party marketing.
4. Your passport image
The image of your passport data page is used solely to satisfy the Insurer's identity requirement. It is stored on our servers, transmitted securely to the Insurer as part of your application, and is not used for any other purpose.
If you would like your passport image deleted once your policy has been issued and your trip has ended, email insurance@hadeytravelsglobal.com and we will remove it, subject to any record-keeping obligations that apply to insurance transactions.
5. How long we keep it
We retain policy records for as long as the policy may give rise to a claim, and thereafter for the period required by Nigerian insurance and tax record-keeping rules — generally six years from the end of the policy.
Enquiries that do not result in a purchase are retained for up to twelve months.
6. Keeping it secure
Your information is transmitted over encrypted connections and stored on access-controlled systems. Access is limited to staff who need it in order to arrange cover or support you.
No system is perfectly secure. If a breach ever affects your personal data, we will notify you and the relevant authority as the law requires.
7. Your rights
You may ask us for a copy of the personal information we hold about you, ask us to correct anything inaccurate, ask us to delete information we no longer need, object to particular uses of it, or ask us to transfer it to another provider.
To exercise any of these rights, email insurance@hadeytravelsglobal.com. We will respond within 30 days.
Bear in mind that some information cannot be deleted while a policy is live or while a claim may still arise, and that withdrawing information the Insurer requires may mean cover cannot continue.
8. Contact
Questions about this policy should be sent to insurance@hadeytravelsglobal.com. Hadey Travels Global is a trading name of Hadey Global Services Limited, Ibadan, Nigeria.